Refund policy

Return window

You can return a DeskSpotter within 14 days of delivery. Email contact@deskspotter.com with your order number first. It must be unused and in its original packaging, and return shipping is on you.

If it arrives damaged or faulty, tell us within the same 14 days and we will repair, replace, or refund, with shipping covered.

Warranty

Every DeskSpotter comes with a 1-year warranty from the day it is delivered. If it stops working in normal use during that year, email contact@deskspotter.com with your order number and a short description. We will repair or replace it, shipping included within Canada and the USA. The warranty does not cover damage from misuse, drops, liquids, or modifications.

Refunds

Approved refunds are issued after the returned item is received and inspected. Original shipping costs are not refundable unless the return is due to our mistake, shipping damage, or a confirmed defect.

Cancellations

If you need to cancel an order, email us as soon as possible. Orders can usually be cancelled before they ship, but not after a tracking number has been created or the package has been handed to the carrier.